At Wasi Craft, we are committed to providing high-quality furniture and ensuring customer satisfaction. Please read our return and refund policy carefully before placing an order.

1. Order Confirmation & Payment Terms

Our payment terms depend on the type of order:

Customized Orders

• 60% advance payment is required to confirm the order.

• Remaining 40% balance must be paid before dispatch.

Ready Stock Orders

• 100% payment is required before dispatch.

Karachi City Orders

• 50% advance payment at order confirmation.

• 50% payment upon delivery.

2. Pre-Dispatch Transparency

To ensure customer confidence and avoid misunderstandings:

• We provide product photos and videos before dispatch.

• Customers may request virtual inspection (video call) or physical inspection before shipment.

• Customers may also arrange third-party inspection services before dispatch at their own cost.

Once the customer approves the product for dispatch, the order is considered final and accepted.

3. Shipping & Transportation Damage

All shipments are handled carefully and packed professionally.

• Products damaged during transportation are covered by the shipping insurance company.

• In case of transit damage, customers must notify us within 24 hours of delivery with photos/videos.

• We will assist the customer in processing the insurance claim with the logistics provider.

4. Returns

Returns are only accepted under the following conditions:

• The product received is significantly different from the approved product.

• The product has manufacturing defects not visible during inspection.

• The issue is reported within 48 hours of delivery.

Returns are not accepted for:

• Custom-made or personalized furniture

• Products approved during pre-dispatch inspection

• Minor color or texture variations due to lighting, screen display, or natural materials

5. Refunds

Refunds may be processed only under approved return conditions.

• Once the returned product is inspected and approved, the refund will be issued within 7–10 business days.

• Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect.

For customized orders, advance payments may be partially non-refundable if production has already started.

6. Order Cancellation

• Orders may be cancelled before production begins.

• If production has started, cancellation charges may apply to cover material and labor costs.

7. Contact for Support

For any return, refund, or product issue, please contact our support team with order details and photos.

We aim to resolve all concerns quickly and fairly.

Refund FAQs

How do I get a refund?

Please contact us within 14 days with your order details.

Can I return an item?

Returns are accepted within 30 days if the item is unused and in original packaging.

When will I receive my refund?

Refunds are processed within 7 business days after we receive your returned item.

Are there any refund fees?

No refund fees apply, but return shipping costs are your responsibility.

What if my item is damaged?

Contact us immediately for a replacement or full refund.

How do I initiate a return or refund?

Email our support team with your order number and reason for return to start the process.

Refund & Return

Questions? Reach out for refund help.